Terms of service

A hosted loyalty game for one business: a club address on ohsweet.vip, a guest-facing game your guests play by scanning a QR code, a prize pool and odds you control, optional birthday, visit and reminder programs that email your members, a staff portal for redemptions, and an owner dashboard. We may add, change or retire features over time; we will not remove the core of the service (the game, prizes and dashboard) without notice.

• You run the program. Prizes are yours to choose, fund and honor. When a guest wins, you provide the prize; we do not.
• Guests play free. No purchase is ever required to play, and you agree not to require one. You are responsible for making sure your prize program complies with the laws that apply to your business and location.
• You choose what goes into your club (name, logo, colors, prize names and descriptions, emails). You must have the right to use it, and it must not be unlawful, misleading or offensive. You give us permission to display it to run your club.
• Customer listing. You also let us name your business as an OH Sweet! customer, using your business name, logo and website, on our website, in social media and ads, and in sales materials. This is a limited, non-exclusive, royalty-free permission; you keep all rights in your name and logo, and we will not suggest you endorse us beyond being a customer. You can opt out at any time by emailing mike@ohsweet-hospitality.com, and we will stop new uses within 30 days. We will always ask you first, separately, before quoting you, sharing your results, or using photos of you, your staff or your guests.
• Your members' data (names, phone numbers, emails, birthdays, plays and rewards) is collected on your behalf to run your program. We use it only for that and as described in our privacy policy. You agree to use it only for your club and in line with the law, and not to sell it.

• The service is billed monthly, in advance, by card through Stripe. Your subscription renews every month until you cancel.
• The standard price is $99 per month per business.
• Free trial. A free period won on ohsweet.vip/play (30 days for each month won) starts when you sign up with its code. A card is required to start it and nothing is charged during it. The first $99 charge is on the day the trial ends; we email you about a week before. Cancel before then and you pay nothing.
• Founding rate. Businesses that subscribed at the founding rate ($49 per month for their first 12 consecutive months, then $99) keep it as agreed. It ends if you cancel; a later subscription is at the standard price. The founding rate is no longer offered to new signups.
• Prices do not include sales tax. If tax applies to your subscription, it is added at checkout or on your invoice.
• We may change the standard price with at least 30 days' notice by email. A price change never shortens or removes a founding rate you already hold.
• If a payment fails, we retry it for about a week and let you know. If it still fails, your club is paused (see section 4) until it is paid.

• You can cancel any time from Settings in your dashboard ("Manage billing"). Cancellation takes effect at the end of the month you have already paid for. We do not refund a month already billed.
• When a subscription ends or is paused for non-payment, your club closes to guests: they see a short "taking a break" page, and no program emails go out. Your dashboard stays reachable so you can renew.
• We keep your club's data (members, prizes, plays, rewards) for at least 90 days after it closes. Renew within that time and everything comes back exactly as it was. After 90 days we may delete it.
• You can ask us to delete your club and its data sooner by emailing mike@ohsweet-hospitality.com.

Do not use the service to do anything unlawful, to send spam, to collect data you are not allowed to collect, to try to break, overload or reverse-engineer it, or to run a program for a business other than the one you signed up. We may suspend a club that we reasonably believe is doing any of these, and we will tell you why.

• We aim to keep the service available around the clock, but it is provided "as is". Things break sometimes; we will fix them as quickly as we can.
• We may email you about your subscription, your club and material changes to the service. Marketing emails to you are optional and you can opt out.
• To the extent the law allows, our total liability to you for anything arising from these terms or the service is limited to the fees you paid us in the 12 months before the claim, and neither of us is liable to the other for indirect or consequential damages (for example, lost profits). Nothing here limits liability that cannot be limited by law.

We may update these terms. If a change is material, we will email you at least 30 days before it takes effect. Continuing to use the service after that date means you accept the change. If you do not, cancel before it takes effect.

These terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws rules. Questions, notices and requests go to mike@ohsweet-hospitality.com. A person reads it.